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Terms and Conditions

Billing & Pricing Policy

  • Our packages are priced accordingly to the service and end product that will be provided.

  • All services include two film makers each equipped with their own camera and equipment.

  • Service begins from the day of enquiry by the clients.

  • The pricing structure covers all the admin involved from the start of the service, the cost of our time spent capturing the footage, travel that is required within a 30 mile radius of SY148AQ, full editing and production of the final films and the cost of the presented product that the clients will receive.

  • Your videos will be produced and transferred to a personalized USB and then posted to your contact address within 6 weeks from the date of the wedding.

  • Video highlights will also be available digitally online with a password within 6 weeks from the date of the wedding.

  • 20% deposit is required to secure your chosen date. This date will be held for 7 days from completion of the Wedding Booking Form. After 7 days, it will be available for any other clients that will enquire unless the deposit is paid within the 7 days.

  • The invoice for the remainder will be sent 30 days prior to the wedding date. It is to be paid no later than 14 days prior to the wedding day, else we reserve our rights to not perform our services.

 

1. Our Code of Practice Overview

The Code of Practice has been designed to aid both Honey Zoom Wedding Films and the general public by outlining certain standards and expectations that should, if met fully, ensure that every commission is carried out to both party’s satisfaction.

 

2. Our Code of Practice

  • Honey Zoom Wedding Films will conduct business in a professional manner and will at no time knowingly indulge in any practice or action likely to bring the company into disrepute.

  • Honey Zoom Wedding Films will at all times strive to maintain the highest standards of production.

  • Upon request, public liability insurance policies are to be made available for inspection by the client and/or any organisation acting on behalf of the client.

  • Honey Zoom Wedding Films will at all times maintain the confidentiality of information either entrusted to them or obtained in pursuance of their work except on the order of a court of law or other appropriate authority.

  • Honey Zoom Wedding Films will at all times observe current Health & Safety regulations and have due consideration for the safety and welfare of staff, clients and the general public.

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3. Standard Terms & Conditions

  • 1) Introduction – A contract is formed between a customer (referred to as the ‘Customer’) and Honey Zoom Wedding Films (referred to as the ‘Company’) when an order is received from the Customer. An order may be in written, verbal or electronic form. The Product or Service shall mean any product or service that is provided by the Company to the Customer. These conditions do not affect your statutory rights.

  • 2) Supply – The Company agrees to supply the product(s) or service(s) to the Customer as detailed in the Order and according to the terms and conditions of this contract.

  • 3) Rights Reserved – Should the Company choose not to enforce any or all of these conditions it should not be interpreted as a waiver of any of the Company’s rights. By providing the Company with an Order, the Customer accepts these terms and conditions.

  • 4) Restrictions, Environment and Filming – Restrictions imposed by others (church, photographer, guests, reception, etc) and the constraints of the physical environment, safety, weather, poor acoustic conditions or other conditions outside our control can affect the quality and extent of the video coverage possible and Honey Zoom Wedding Films will not be responsible for scenes not included. It is therefore important and the responsibility of the Client to discuss and gain permissions with the venue (Church/Wedding Venue/other) that you are having your wedding filmed they may have filming restrictions that could impact on the quality of your wedding film. Honey Zoom Wedding Films will not video record any event in the rain or other inclement weather such as would damage Honey Zoom Wedding Films’ equipment. If weather conditions prohibit filming the event either in part or in whole and arrangements have not been made to move event indoors, retainer and moneys paid are non-refundable. Honey Zoom Wedding Films cannot guarantee video quality in adverse lighting or weather conditions, or in rooms generating a strong colour tinge to the light which may not be satisfactorily correctable during editing. It should be noted that filming in low light situations (e.g. small rooms, candlelight, disco/dance areas, evenings and nights outdoors) may impact on the quality of the image captured by the camera. The client should acknowledge that videography requires reasonable lighting and that production may be compromised due to low or poor light levels. Environmental audio is recorded during certain parts of the day such as the ceremony and speeches. Honey Zoom Wedding Films will take great care that audio is recorded as professional as possible but is not responsible for extraneous sounds such as, but not limited to, air conditioning units, the ringing of mobile phones, passing emergency vehicles, crying children, coughing etc.

  • 5) Prompting – If the order of the day includes the speeches before the meal then the Company will require a 5-minute set up time once the guests are seated and the bride and groom have been announced into the room – this is to facilitate moving equipment into position and setting up audio recorders we cannot be held responsible for loss of footage due to not being informed of the above.

  • 6) Parking – Where any of the venue locations used for the wedding/reception have parking availability, one parking place must be reserved for Honey Zoom Wedding Films. This is to facilitate the moving of equipment into the premises, and allow easy access to spare equipment left in the vehicle.

  • 7) Payment – The Company shall issue an invoice to the Customer in respect of products or services supplied, or to be supplied, the payment terms for which will be stipulated on the invoice. The full balance as outlined on the invoice must be paid 14 days before the date of the wedding ceremony. If the balance is not paid Honey Zoom Wedding Films reserve the right to withhold their services.

  • 8) Booking Fee/Cancellation – Monies paid by the Customer to reserve the product(s) or service(s) of the Company will be accepted as a Booking Fee. A Booking Fee of 20% the total package and any additional extras is payable upon booking. The Booking Fee is non-refundable.

  • 9) Actual date booked/Cancellation of the product(s) or services(s) – If the Customer cancels the order less than 4-weeks prior to the Company supplying the product(s) or service(s), the Customer will be liable for the whole invoice value less any Booking Fee already paid.

  • 10) Completion – The completed videos will normally be produced within 6 weeks from the date of the wedding, however these time frames can be extended due to other ongoing work commitments such as filming or editing.

  • 11) Receipt of the Video – Honey Zoom Wedding Films will assume that the client accepts the quality of the finished video (supplied on USB or sent via a web transfer) unless the company is informed to the contrary within 28 days of the video being received, no amendments can be made after this time.

  • 12) Request to change the edit – The client has chosen Honey Zoom Wedding Films on the basis of their shooting and editorial style therefore creative and artistic aspects, such as shooting and editing styles are at the discretion of Honey Zoom Wedding Films. Technical errors will be corrected free of charge.

  • 13) Music Choice – Honey Zoom Wedding Films will supply appropriate licensed music for the video.

  • 14) Filming, equipment and content – Every effort will be made to ensure your event is recorded in full on the day. Multiple cameras (where possible) are used to minimise problems caused by equipment failure and these are also used to film certain parts of the event from a different angle. No liability is accepted for failure of performance due to any circumstances beyond our control. In the unlikely event of an equipment failure or a cancellation by Honey Zoom Wedding Films, we will provide a full refund and accept no further liability. If only part of the event has been recorded Honey Zoom Wedding Films will negotiate a proportionate amount of the total cost to be refunded. If the company is unable to complete the engagement for any reason whatsoever we will do our best to find another reputable company to film your wedding through our business contacts. If no such replacement can be found then our total liability is limited to making a refund of all money paid under the agreement. Whilst we will do our best to record all the significant parts of the ceremony and function, including any specific parts you have asked us to record, the contents of the recording shall be at our discretion and subject to conditions on the day. We can give no absolute undertaking to successfully record any particular event or part of the ceremony.

  • 15) Health & Safety – The Company and Customer will act in accordance with all relevant health and safety requirements in order to provide the product(s) or service(s).

  • 16) Abuse/aggression/unacceptable Behaviour /Liable/Deformation – Honey Zoom Wedding Films will not tolerate any form of abuse, aggression, unacceptable behaviour, liable and or deformation both on location or via email, telephone, letter, or social media, aimed toward any member of its staff or the company. In the event that this should occur then Honey Zoom Wedding Films reserve the right to withdraw its service forthwith. Similarly Honey Zoom Wedding Films reserves the right to take any legal action deemed necessary against any offending parties.

  • 17) Creative Brief – Unless otherwise agreed, the Customer accepts the Company’s decisions on creativity within the product(s) or service(s).

  • 18) Liability – The Company accepts no liability for any loss or damage that may arise from the supply of the product(s) or service(s). In the unlikely event of the Company being unable to supply the product(s) or service(s) as specified in the Order, liability shall be limited to the total invoice value – or monies already paid by the Customer.

  • 19) Copyright – Copyright will be owned by the customer once monies are paid in full however Honey Zoom Wedding Films reserves the right to use any videography, audio or images for future marketing purposes.

  • 20) Data Protection – The Customer must ensure that all necessary arrangements have been made with, and permissions obtained from, people and places that may be recorded on video as a result of the Company supplying the product(s) or service(s) – and that such recording is in compliance with data protection.

  • 21) Care and Damage – to client property whilst every care is taken in the handling of the Customer’s property, the Company accepts no responsibility whatsoever for any loss or damage, howsoever caused, or any other loss by unforeseen circumstances whilst they are in the custody of the Company. Liability for such loss or damage will be limited to the replacement cost of the materials or media and in no circumstances will any liability attach to any claim for the value of the content.

  • 22) Right of Assignment – The Company retains the right to assign the supply of the product(s) or service(s) to the Customer to another suitable company should they be unable to complete these terms and conditions.

  • 23) Confidentiality – Unless otherwise agreed the Company will treat any information gained during the supply of the product(s) or service(s) as being private and confidential. Likewise, the Customer shall keep confidential any methodologies and technology used by the Company to supply of the product(s) or service(s).

  • 24) Basis of Law – These Terms & Conditions and any accompanying letter and/or contract are governed by the laws of the United Kingdom.

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4.1 Incidental Recordings

Using music in videography is not only consigned to dubbing commercial recordings, but can also include the recording of ambient music being played live at an event or being played from a recording. Whilst there are some instances where the recording of music might be considered as ‘incidental’
and therefore not in breach of copyright, in most circumstances the videographer will be in breach of copyright if they do not first obtain permission. To be deemed Incidental, inclusion has to be incidental rather than featured, and at the same time accidentally, carelessly or recklessly recorded.

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4.2 Pricing

Under Consumer Protection law, it’s an offence to give consumers a misleading price indication about goods, services or facilities. The law applies to any way in which the indication of price is given, for example in a written notice or verbally. The Company’s advertised pricing policy is based on the geographical locations within 30 miles of the postcode SY148AQ in UK, only. Locations outside of this area will need to be discussed further adhering to the guidelines of 45p/mile for additional travel and if required, an overnight stay.

 

4.3. Health & Safety

There are many potential hazards in video production, including the risks of working with electrical products, the potential for physical injury from falling equipment and the general risks associated with working in public places.

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4.4 Health & Safety and the Law

Honey Zoom Wedding Films have a legal responsibility to ensure the safety of themselves, those working alongside them, and anyone who might be at risk as a result of their work.

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4.5 Reporting Health & Safety Incidents

A hazard not fully understood or not foreseeable may cause an accident. Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 1995 is the specific regulation explaining the legal duties for reporting accidents and dangerous occurrences in places where work is being carried out. In the UK, the duty for reporting accidents/incidents under RIDDOR rests with the ‘responsible person’. In general, the responsible person is the person who is in ‘control’ of the premises or location where the accident took place. This could be your client, a church minister/priest/vicar, hotel manager or even the videographer themselves. You should discuss this with whoever you believe is in control of the premises and agree with them regarding reporting. Any accidents/incidents taking place in Retail, Office, Hotels, Restaurants, Sports & Leisure Facilities, Places of Worship and Consumer Services properties should be reported to the Local Authority Environmental Health Department. Accidents/incidents taking place anywhere else should be reported to the Health & Safety Executive central accident/incident centre. In either case, accidents must be reported to the relevant body within 10-days of the incident. Further guidance on the requirements of RIDDOR is available via the Health & Safety Executive (www.hse.gov.uk/riddor).

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4.6. Public liability

Honey Zoom Wedding Films is covered in respect of Public Liability with a limit of indemnity of £1,000,000,00. We also have a separate UAS (drone) policy covering third party legal liabilities, invasion of privacy & noise liability. A copy of these certificates and policies are available to clients and venues on request.

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4.8. Civil Aviation Authority, Unmanned Aircraft System - Operational Authorisation 

Honey Zoom Wedding Films has an Unmanned Aircraft System - Operational Authorisation issued by the C.A.A (Civil Aviation Authority). A copy of this authorisation and C.A.A Drone Operator ID are available on request.

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